Privacy Policy

1. Introduction

Viewbot.dev (the "Service" or "Viewbot") is operated by Officely, LLC ("we," "us," or "our"), the entity that provides the Service and issues billing and invoices. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Viewbot is an independent communication platform and is not affiliated with, endorsed by, or sponsored by any third-party provider (see Section 8).

2. Information We Collect

2.1 Account Information

We collect information you provide when creating an account:

• Name and email address
• Company or organization name
• Phone number (if provided)
• Billing information (processed by third-party payment processors — we do not store full card numbers)

2.2 Communication Data

We store communication data to provide our Service:

• Messages sent and received through the platform
• Contact information of message recipients
• Conversation history and metadata
• Message timestamps and delivery status
• Media files (images, documents, audio, video) sent through the Service

2.3 Usage Information

We collect information about how you use the Service:

• Login times and IP addresses
• Browser type and operating system
• Features used and actions taken
• API usage statistics
• Performance and error logs

2.4 Third-Party API Keys

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and send billing notifications
• Send administrative information and service updates
• Respond to customer support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraud
• Enforce our Terms of Service

4. Data Storage and Security

4.1 Where We Store Data

We store data in secure databases. Data may be stored and processed in various locations to ensure service reliability and performance.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security audits and updates
• Secure API key storage with encryption

4.3 Data Retention

We retain your data:

• For as long as your account is active
• As necessary to comply with legal obligations
• To resolve disputes and enforce agreements
• For up to 90 days after account deletion for backup purposes, after which it is permanently deleted or anonymized

5. Data Sharing and Disclosure

5.1 Service Providers

We may share data with third-party service providers who assist us in operating the Service:

• Cloud hosting providers (database and server infrastructure)
• Payment processors (for billing and transactions)
• Analytics providers (for usage monitoring and improvement)
• Customer support tools

5.2 Messaging Platform Providers

When you use messaging channels through our Service, data is transmitted to the respective messaging platforms and providers (WhatsApp, Telegram, Green API, etc.) according to their own privacy policies and terms of service. We do not control, and are not responsible for, how those independent third parties handle your data.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (court orders, subpoenas)
• Government requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request data portability
• Update your account information at any time

6.2 Data Deletion

You may request deletion of your account and associated data. Upon deletion:

• Your account will be permanently deactivated
• Personal data will be deleted within 90 days
• Some data may be retained as required by law or for legitimate business purposes
• Deleted data cannot be recovered

6.3 Marketing Communications

You may opt out of marketing emails using the unsubscribe link in any marketing message. Service-related communications cannot be opted out of while you maintain an account.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve Service performance

You can control cookies through your browser settings, but disabling cookies may limit Service functionality.

8. Third-Party Services and No Affiliation

8.1 Meta / WhatsApp Business API

When you connect the WhatsApp Business API through our Service:

• We receive and process messages via Meta's WhatsApp Business API
• Messages are transmitted to and from Meta's servers according to their privacy policy
• Customer messages are stored securely for customer support purposes
• You are responsible for compliance with the WhatsApp Business Policy

8.2 Green API and Unofficial Providers

When using Green API or other unofficial messaging providers:

• Data is transmitted to independent third-party services we do not own or control
• We do not control their data practices, security, or availability
• You should review their privacy policies before connecting
• We are not responsible for their data handling, outages, or any account suspensions or bans they may cause

8.3 AI Providers (OpenAI, Anthropic/Claude, and others)

When you use AI features with your own AI provider API key:

• We transmit only the data necessary to fulfill your request to the AI provider you select
• The AI provider processes requests according to its own privacy policy
• We do not control the AI provider's data practices and are not responsible for the accuracy of AI output
• You are responsible for compliance with the AI provider's terms

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the GDPR:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: support@viewbot.dev

15. Data Protection Officer

For privacy-related inquiries or to exercise your rights under GDPR, you may contact our Data Protection Officer at: privacy@viewbot.dev